Major Incident manager Job responsibilities. Capgemini

 Your role

  • Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams.
  • Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders.
  • Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked.
  • Ensure accurate and timely incident documentation, including timelines and impact analysis.
  • Collaborate with Problem Management for root cause analysis and post-incident reviews.
  • Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy).
  • Ensure adherence to SLAs and escalation procedures.

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