IT Service management

  Job description Role & responsibilities Manage and control communications, escalations during major incidents Track Major Incident backlog against SLAs and escalate as required To work with various technology teams to co-ordinate resolution Interact with other Process owners viz problem, change managers to ensure minimal outages Validate major incident reported by Service Desk / NOC as per the defined procedure and guidelines Ensure notification is sent to stakeholders management and business, in the agreed format as per the defined timelines Open and drive the major incident communication bridge, ensure participation from all required teams technical support and business as needed Escalate as necessary to ensure timely resolution of MI Review the incident post resolution and send summary report Hand over the details of events from the identification to resolution of MI to problem manager through a problem ticket Participate in problem management calls Conduct an annual revie...

 Good question — these three sound similar , but the day-to-day difficulty and stress are very different . I’ll be straight with you. Quick answer 👉 Change Manager is the easiest 👉 Problem Manager is medium 👉 Incident Manager is the hardest Now let me explain why , in real-life terms. 1️⃣ Change Manager — EASIEST ✅ Why it’s easy Planned work No emergency pressure Mostly process + coordination Day-to-day Review change requests (CRs) Schedule changes Check approvals Ensure rollback plans exist Attend CAB meetings Stress level: 🟢 Low Urgency: 🟢 Low Technical depth: 🟡 Low–Medium Good for Beginners People who like structure & documentation Less technical background 2️⃣ Problem Manager — MEDIUM Why it’s harder Needs thinking & analysis Long-term ownership Day-to-day Analyze recurring incidents Find root causes (RCA) Create problem records Coordinate permanent fixes Stress level: 🟡 Medium ...

 I explained about developing a software   Interviewer asked how do you manage risk in project management or as project manager..

 Introduction 60-90 seconds.. My name is Rohith Murthy and I am Network Project manager and was part of Fedex Project management activities like bandwidth change and upgrades and broadband troubleshooting and installations etc   My work is divided into Pre work, Work and Post work and Pre work - we prepare the configurations and keep it ready and during Work we implement the configurations changes during bridge call and post work we update the orders and close the order.. We use Smarts as project management software and I used to work in US shifts Achievements - I successfully completed 900 broadband projects and 400 projects upgrades.. I have the skills to perform the job better and hence feel that I am fit for this role  

 Ah, you want the change management activities broken down into Pre-work, Work, and Post-work phases. Here’s a clean, interview-ready structure you can use (and easily explain on the spot). Pre-Work (Before the Change) Purpose: Prepare the organization and people for change Identify the need and objectives for change Stakeholder analysis and mapping Change impact assessment (people, process, technology) Leadership alignment and sponsor identification Risk and resistance assessment Develop change management strategy Communication planning Training needs analysis Define success metrics and KPIs Work (During the Change / Implementation) Purpose: Enable adoption and manage transition Execute communication plan Deliver role-based training and learning support Engage stakeholders and change champions Manage resistance and address concerns Provide coaching for leaders and managers Support users during transition (helpdesk, FAQs, job ai...

 Got it — you’re probably prepping for an interview (or running one) around change management . Below are common interview questions with strong sample answers , written so you can adapt them to your own experience. I’ll keep them practical, not buzzword-y. 1. What is change management, and why is it important? Answer: Change management is a structured approach to helping individuals, teams, and organizations transition from a current state to a desired future state. It focuses on the people side of change—communication, engagement, training, and support—so that changes are adopted and sustained. It’s important because even well-designed technical or process changes can fail if people don’t understand, accept, or know how to work within the new way. 2. What are the key change management activities? Answer: Key change management activities include: Stakeholder analysis and engagement Change impact assessment Communication planning and execution Training and capab...