IT Service management

  https://www.naukri.com/job-listings-incident-management-engineer-mphasis-bengaluru-2-to-5-years-120525022926?src=seo_srp&sid=17479195338373316&xp=7&px=1

 https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-management/concept/c_IncidentManagementStateModel.html